Please read these terms before requesting a quote or booking coach and minibus hire with I Travel Transportation Ltd.
These Terms and Conditions explain how enquiries, quotes, bookings, payments, changes and cancellations are handled by I Travel Transportation Ltd.
Last updated: June 2026
I Travel Transportation Ltd provides coach and minibus hire services for private customers, schools, businesses, event organisers, tour operators and group travel customers.
You can request a quote by contacting us or completing our quote form. A quote is based on the journey information you provide, including pickup location, destination, date, time, passenger numbers, vehicle preference, luggage, extra stops and return journey requirements.
Quotes are subject to availability and may change if journey details change after the quote has been provided.
A booking is not confirmed until the journey details, vehicle, price and payment requirements have been agreed by I Travel Transportation Ltd.
We may ask for a deposit or full payment before confirming the booking. Once confirmed, you should check all journey details carefully and tell us as soon as possible if anything is incorrect.
The customer is responsible for providing accurate journey information, including pickup and destination addresses, dates, times, passenger numbers and any special requirements.
If incorrect or incomplete information is provided, this may affect the price, availability, vehicle suitability or journey schedule.
Payment terms will be confirmed at the time of booking. Depending on the journey, we may request a deposit, staged payment or full payment in advance.
If payment is not received by the agreed deadline, we may not be able to hold the vehicle or confirm the journey.
If you need to change your booking, please contact us as soon as possible. Changes may include date, time, pickup location, destination, passenger numbers, vehicle size, return journey or extra stops.
Changes are subject to availability and may affect the final price.
If you need to cancel your booking, please contact us as early as possible. Cancellation terms may depend on the type of booking, notice given, vehicle reserved and any costs already incurred.
Any deposit or payment refund will depend on the agreed booking terms and the circumstances of the cancellation.
Customers should be ready at the agreed pickup time. Waiting time, late departure, additional stops or route changes may result in extra charges.
For airport transfers, customers should provide flight details where possible. Delays may be reviewed depending on the booking and driver availability.
We aim to provide the agreed vehicle type or a suitable alternative. In some cases, due to availability, operational reasons or unexpected vehicle issues, we may need to provide a replacement vehicle of similar or suitable capacity.
Passengers must behave safely and respectfully during the journey. We reserve the right to refuse travel or end a journey if passenger behaviour creates a safety risk, causes damage, is abusive, illegal or puts the driver, passengers or vehicle at risk.
Customers should tell us about luggage requirements before booking, especially for airport transfers, tours and long-distance journeys.
Passengers are responsible for their own personal belongings. We are not responsible for loss or damage unless caused by our negligence.
Food and drink may be restricted depending on the vehicle and journey. Customers may be responsible for cleaning costs if passengers leave the vehicle in an unreasonable condition or cause damage.
Passenger safety is important to us. Passengers must follow reasonable instructions from the driver, use seatbelts where available and avoid behaviour that could distract the driver or create a risk during the journey.
We are not responsible for delays or disruption caused by events outside our reasonable control, such as severe traffic, road closures, accidents, extreme weather, public events, strikes, breakdowns or emergencies.
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence.
Subject to applicable law, we are not responsible for indirect losses, missed flights, missed appointments or additional costs caused by delays outside our reasonable control.
The information on this website is provided for general information only. We try to keep information accurate and up to date, but vehicle details, services, availability and prices may change.
We handle personal information in accordance with our Privacy Policy. This explains what information we collect, how we use it and your data protection rights.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales, unless applicable law gives you the right to bring a claim elsewhere.
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.
