Privacy Policy.

1. Who we are

I Travel Transportation Ltd is a coach and minibus hire company providing passenger transport services for private customers, schools, businesses, event organisers and tour operators.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the details below.

• Business name: I Travel Transportation Ltd
• Email: info@itraveltransport.com
• Phone: +44 7766 988 989
• Website: itraveltransport.com

2. What information we collect

When you contact us or request a quote, we may collect the following information:

• Your name
• Email address
• Phone number
• Pickup and destination details
• Travel date and time
• Passenger numbers
• Vehicle preference
• Journey type and return journey details
• Any extra information you choose to provide, such as luggage, extra stops or special requirements

3. How we use your information

We use your personal information to:

• Respond to your enquiry
• Prepare and send a quote
• Arrange and manage transport bookings
• Contact you about your journey
• Provide customer support
• Keep business records, invoices and booking history
• Improve our website and customer service

4. Our lawful basis for using your information

We only use your personal information where we have a lawful reason to do so. This may include:

• Contract: to provide a quote, arrange a booking or deliver transport services you request.
• Legitimate interests: to respond to enquiries, manage customer relationships and improve our services.
• Legal obligation: to keep records where required for accounting, tax or business compliance.
• Consent: where you have clearly agreed to a specific use, such as being contacted about your enquiry.

5. Who we share information with

We do not sell your personal information. We may share information only where necessary, for example with:

• Drivers or staff involved in your journey
• Payment, accounting or invoicing providers
• Website, email or hosting providers
• Professional advisers, where required
• Authorities or regulators, where we are legally required to do so

6. How long we keep your information

We keep your personal information only for as long as necessary for the reason it was collected. Enquiry information may be kept for a reasonable period so we can respond, follow up and manage customer service.

Booking, invoice and accounting records may be kept for longer where required for tax, legal or business record purposes.

7. Cookies and website data

Our website may use cookies or similar technologies to make the website work properly, improve performance and understand how visitors use the site.

Some cookies may be essential for the website to function. Other cookies, such as analytics or marketing cookies, should only be used where appropriate consent is given.

8. How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. This includes using secure systems where possible and limiting access to personal data to people who need it for business purposes.

9. Your data protection rights

Under UK data protection law, you may have rights over your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request a copy of your information in a portable format
• Withdraw consent where we rely on consent

The ICO says individuals should be told about their rights and how they can complain if they are concerned about how their information is used.

10. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection.

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.